This course covers every systems management discipline and all elements of success: people, process and technology. How to apply best-practise systems management throughout all IT infrastructure environments, from mainframe data centres to web-enabled systems, client/server and mid-range platforms to wireless and VOIP networks.
| Day 1· Acquiring Executive Support
· Organizing for Systems Management Day 2 · Staffing for Systems Management · Customer Service Day 3 · Ethics, Legislation and Outsourcing · Comparison to ITL Processes Day 4 · Availability · Performance and Tuning Day 5 · Production Acceptance · Change Management · Problem Management |
Day 6· Storage Management
· Network Management Day 7 · Configuration Management · Capacity Planning Day 8 · Strategic Security · Business Continuity Day 9 · Facilities Management · Developing Robust Processes Day 10 · Using Technology to Automate and evaluate Robust Processes · Integrating Systems Management Processes · Special Considerations for Client-Server and Web-Enabled Environment |
