2013-10-27 getcertarn

This course covers every systems management discipline and all elements of success: people, process and technology. How to apply best-practise systems management throughout all IT infrastructure environments, from mainframe data centres to web-enabled systems, client/server and mid-range platforms to wireless and VOIP networks.

Day 1· Acquiring Executive Support

· Organizing for Systems Management

Day 2

· Staffing for Systems Management

· Customer Service

Day 3

· Ethics, Legislation and Outsourcing

· Comparison to ITL Processes

Day 4

· Availability

· Performance and Tuning

Day 5

· Production Acceptance

· Change Management

· Problem Management

Day 6· Storage Management

· Network Management

Day 7

· Configuration Management

· Capacity Planning

Day 8

· Strategic Security

· Business Continuity

Day 9

· Facilities Management

· Developing Robust Processes

Day 10

· Using Technology to Automate and

evaluate Robust Processes

· Integrating Systems Management Processes

· Special Considerations for  Client-Server and Web-Enabled Environment